Cancellations and Returns

If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery by:

• returning the product to HandyBag (please bring your receipt with you and the card you paid with, so that it can be credited);
• emailing us at info@handy-bag.co.uk;
• phoning us on 01843 821500 - please have your order reference number and delivery details to hand;
• writing to us at our contact address

You will receive a full refund, and the cancellation is free of charge provided you return the product to a HandyBag.

We cannot cancel your purchase when:

• you have used your HandyBag

The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product we will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS